Runa Privacy Policy

At Runa, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit runa.casino, use runa casino online services, or contact our support team. By registering an account and using runa casino, you agree to the practices described below.

Who We Are

Runa is operated by Aurora Dynamics Sociedad de Responsabilidad Limitada, registered at Avenida 8 y 10, Calle 39, Los Yoses, LY Center, San Pedro, Montes de Oca, San Jose, Costa Rica, corporate ID 3-102-913124. Payment processing for casino runa is handled by Ombrix LTD, a company registered in Cyprus under number HE 473932, located at Polygnostou 26, Kanika City Garden Block B, 3rd floor, Flat/Office 303, Kapsalos, 3082, Limassol, Cyprus. We operate under a Data Processing License issued by the Municipality of Goicoechea, Costa Rica, No. 1-068450-01-0000.

Information We Collect

When you create an account or log in to Runa Casino, we collect several categories of information to provide, secure, and personalize our services.

• We gather registration details such as your name, date of birth, email address, phone number, and residential address.
• We collect identity verification documents, including proof of ID and proof of address, to comply with anti-money laundering regulations.
• We record financial information related to your deposits and withdrawals, including payment method details for Visa, Mastercard, Apple Pay, Google Pay, Skrill, Neteller, Paysafecard, Rapid Transfer, Binance Pay, and supported cryptocurrencies such as BTC, ETH, LTC, DOGE, USDT, USDC, TON, and TRX.
• We track your gaming activity, including games played, wagers placed, welcome bonus usage, free spins, and loyalty program status.
• We automatically collect technical data such as IP address, device type, browser information, and cookies when you access our desktop, mobile browser, or mobile app.
• We may record communications you have with our customer support team via live chat, email, or social channels.

How We Use Your Information

Here at Runa, we use the data we collect for legitimate business purposes related to operating our casino and sportsbook platform.

• We use your information to verify your identity and age before granting access to our services.
• We process your data to manage deposits, withdrawals, and to apply promotions such as the runa casino welcome bonus, runa casino free spins, and runa casino cashback rewards.
• We analyze your gaming behavior to detect fraud, prevent money laundering, and support responsible gambling measures.
• We use your contact details to send you updates about tournaments, lotteries, the Wheel of Fortune, and other promotions, where you have consented to receive marketing communications.
• We rely on your data to provide customer support and resolve any issues you raise regarding your account.

Legal Basis for Processing

Our processing of your personal data is based on several legal grounds. We process data to perform our contract with you when you use runa casino online, to comply with our legal and regulatory obligations, based on your consent for marketing purposes, and where we have a legitimate interest in improving our services, preventing fraud, and ensuring platform security.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with payment processors, including Ombrix LTD, to facilitate deposits and withdrawals.
• We share information with identity verification providers to confirm your age and identity.
• We disclose data to regulatory authorities when required by applicable law.
• We may share data with our game and live providers, such as Pragmatic Play, Evolution, Play'n GO, and others, strictly for the purpose of delivering gaming services.
• We use third-party analytics and marketing tools to understand how you interact with our website and improve your experience.

Cookies and Tracking Technologies

At Runa, we use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Our Runa Casino platform uses cookies to keep you logged in, track bonus eligibility, and personalize content. You can control cookie settings through your browser, though disabling certain cookies may affect functionality when you log in to Runa Casino.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, and regulatory requirements. Once your account is closed and retention obligations expire, we take steps to securely delete or anonymize your information.

Data Security

We are committed to protecting your data through appropriate technical and organizational measures, including encryption, secure servers, and restricted access controls. Our Runa Casino security protocols are regularly reviewed to prevent unauthorized access, alteration, or disclosure of your personal information.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and make it easy for you to exercise them.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team through live chat, email, or our other official channels, including Discord, Facebook, X, Instagram, and WhatsApp.

International Data Transfers

As we serve players across Europe, including France, Italy, and Spain, as well as Canada, your data may be transferred and processed in countries outside your home jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are strictly intended for individuals of legal gambling age. We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of runa casino after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to our support team via live chat, email, or through our social media channels. We are here to help and ensure your experience with Runa remains safe and transparent.